FAQ

All of our engagement rings and wedding bands are handcrafted and made to order. Made to order pieces take approximately 3-4 weeks from purchase to delivery. If you have a quicker timeline in mind, please let us know in advance so we can work to accommodate your request.

We offer both! All of our designs can be made with either lab grown or earth mined diamonds.

Yes, we are happy to create a new ring setting for you if you already have a diamond. If you would like us to set the diamond in the new setting we do charge an additional stone setting fee on top of the ring price as we take full responsibility for the insurance and care of your diamond during the setting process.

We take the sourcing of our diamonds very seriously to ensure we do not sell conflict diamonds of any kind. We have a zero-tolerance policy towards conflict-related diamonds, and work exclusively with vendors from countries who adhere to the US Department of State’s Kimberley Process.

Absolutely. All of the diamonds that we use for our engagement rings come with a certificate from one of the major laboratories guaranteeing the authenticity of the diamond. We also provide an appraisal from one of our GIA Trained Appraisers which comes complimentary with all engagement rings and can be used with any insurance company of your choice.

Yes, all of our engagement rings come with a diamond certificate guaranteeing their authenticity. All of our earth mined diamond rings come with a GIA certificate and jewelry appraisal. All of our lab grown diamond rings come with either a GIA, IGI or GCAL certificate and jewelry appraisal.

Yes, we have a showroom located in Santa Monica by appointment only where you can try on all of our designs. If you are unable to visit our showroom, we also offer virtual appointments where one of our Jewelry Experts will be able to help answer any questions you have and walk you through the entire process of your purchase.

Yes, our showroom is by appointment only. We believe that designing your engagement ring and wedding bands is a special and personal experience, and we strive to give each client our undivided attention during that process. In order to accomplish this, our showroom is by appointment only.

During your appointment you will meet one-on-one with one of our jewelry experts to try on our engagement rings and wedding bands. Our fine jewelry experts will teach you about diamonds, the design process and how we can help make the perfect piece of custom jewelry for you.

Of course! Please feel free to make note of your preferences when booking your appointment or feel free to reach out ahead of time with your request.

Yes, we work with all types of precious gemstones. We can create any of our engagement rings, wedding bands, or made to order pieces of fine jewelry with any precious gemstone of your choice.

Yes, we make to make sure that all of our rings are perfect for you. All of our engagement rings come with a complimentary ring resize within the first 6 months of purchase to make sure that it fits perfect in all seasons.

Yes, we are able to rush most of our pieces for an additional fee. Please contact us directly about your order and we will do our best to accomodate your request.

After making your engagement ring purchase, JK & Co. will send you a complimentary ring sizing tool where you will be able to measure your finger and learn your finger size. If the ring is a surprise, we can email you a chart that you can print out and use to outline some of your partners rings to find their size.

Yes, we offer complimentary ring engravings and inscriptions on all of our custom engagement rings and wedding bands.

Most of our fine jewelry collection is available to try on in our Santa Monica Showroom. We recommend reaching out ahead of time when scheduling your appointment to confirm we have the item you are interested in available in stock for your appointment.

All pre-made and in-stock items will be shipped within 3 business days of purchase. You will receive an email with the tracking information as soon as your item has been shipped.

We offer returns for refund or exchange within 15 days of receipt for in-stock items. All made to order, custom made pieces or items that have been engraved or resized are final sale and not eligible for return. Items that are eligible must be returned in their original condition, unworn, and free of any damages or alterations.

We accept all forms of payment including credit cards, checks, bank wires or cryptocurrency. We also have partnered with ShopPay and Affirm to offer our clients financing options.

We've partnered with ShopPay and Affirm to provide our clients with easy financing options. Simply add your item to the cart and choose from one of our convenient payment options to pick the best one for you.

We do not provide jewelry insurance because we are not an insurance company, however we do provide a Certified Jewelry Appraisal with all of our engagement rings from one of our GIA Trained Specialists which can be used with any insurance company of your choice.

The companies that we recommend for jewelry insurance are Jewelers Mutual and Gemshield.

All of our engagement rings, wedding bands and fine jewelry are shipped fully insured with FedEx. You will receive an email with the tracking information once your order is shipped, and will need to sign for the package upon delivery.

Absolutely. All of our packages are fully insured until the moment you sign for them upon delivery.

Yes, to ensure your fine jewelry is delivered to you safely, we require a signature on all of our shipped orders. If you wish to waive the signature please reach out directly to our team and we will be able to accommodate the request.